Help & FAQ
How do I create a Dentipal account?
On the sign-up page, choose whether you're a dental professional or a clinic. Then enter your email and a password, type the code we email you, and finish your profile.
Does Dentipal verify professionals?
Dentists and hygienists can check their NPI number against the public CMS registry. When it matches the name on their profile, clinics see an "NPI name match" badge with the day the registry last confirmed it (it's checked again every month). That is not identity or license verification, and other roles and profile details are self-reported, so clinics should confirm credentials and licensure before any engagement.
How do I apply to a job?
Open any job from Find Jobs and select Apply. You can also select Negotiate to propose a different rate.
When do I get paid?
After a shift is completed, the clinic either pays you through Dentipal or records that they paid you directly. A payment through Dentipal goes to your Stripe payout account, and Stripe sends it on to your bank. If the clinic records a direct payment, you confirm on the Earnings page whether you received it.
Where do I update my payout details?
Go to Profile › Billing & Payments and open your payout account. Stripe opens to verify your identity and bank details.
How do I choose which jobs I'm matched with?
Open Work Preferences on your profile. Set the lowest hourly pay and yearly salary you'll accept, and the job types and roles you want. Matched for you and job alerts skip jobs that don't fit; Find Jobs still shows every job.
Can I give my card details by phone, chat or email?
No. Dentipal never asks for card details by phone, chat or email, and our team can't take them. Add or change a card only on the payment page of the website or app.
Can I change my role from clinic to professional (or vice versa)?
Each account is tied to one role. To switch, sign out and create a new account with the other role using a different email address.
Who can see my profile?
Your professional profile — name, photo, role, city and state, experience, skills and rating — appears in Dentipal's professional directory, including to visitors who aren't signed in. Your phone number, street address and ZIP code are not shown to clinics or other members, or in the directory. Your license number and documents are visible only to clinics you've applied to and to Dentipal's team. Anything you post to the Dentipal network is visible to other members. The Privacy Policy has the full details.
How do I delete my account?
Go to Delete your account and follow the steps. We email you a code to confirm it's you, and first list anything that has to be settled. We can't close an account while you're booked on a shift that hasn't ended (withdraw, or ask the clinic to cancel; one under way has to end first), while a clinic that would close with your account has booked shifts still ahead or worked shifts not yet paid for, while a payment is still being processed, while a no-show report or a timesheet or payment dispute is still open, while a clinic you manage would be left with no active manager (transfer it to another manager, or close it, first), or while you're the only owner of a clinic that still has other members (make one of them an owner first). Your account is deactivated straight away, and your account, profile, documents and posts are deleted 14 days later; to cancel, sign in again before then, or use the link in the email we send you. Messages you sent stay with the people you wrote to, with your name replaced by "Former member". If no one else can manage a clinic you manage, that clinic is closed too. Records of shifts that were completed, had a payment or had started (with their timesheets, including a day's no-show history), of payments, and of your consent choices (including your acceptance of the Terms and Privacy Policy and your 18+ confirmation), are kept because the law requires them, and security records (sign-ups, sign-ins and failed sign-in attempts, session refreshes and sign-outs, one-time codes requested and entered, password and role changes, linked sign-in methods, suspensions, account deletion, staff access to your account record, and access to private documents) for 12 months, including after the account is deleted, to protect accounts and investigate fraud.